Frequently Asked Questions
What equipment do I need in order to use DCDIAL?
All you need in order to use DCDIAL is an internet connection and a headset!
Which browser should I use for DCDIAL?
Use your preferred browser; DCDIAL is fully compatible with all internet browsers.
How can I track my billing?
You can track your billing using the Billing Duration Report in the Reports section of DCDIAL.
How many lines can each user dial out on?
The amount of lines each user can use on DCDIAL can be scaled according to your company’s specific needs.
Is Technical Support included?
Yes. We provide initial training and customization for your system, as well as ongoing support.
Do I need phone lines?
No, all you need is an internet connection with enough bandwidth to handle your company’s calling needs.
What kind of Internet Service do I need?
It ultimately depends on the amount of lines you want to run. Please contact DCDIAL support for capacity planning assistance.
How soon will I be able to use DCDIAL?
For most companies, you will be up and running in a day.
Do I need a dedicated server to use DCDIAL?
No. We fully host all services, eliminating any need for expensive, bulky equipment and cutting out any costly maintenance expenses.
Will DCDIAL help me comply with FTC regulations?
Our powerful dialer and PBX system provides you with built-in tools to help you comply with regulations, such as Do Not Call lists, state specific call times, local call time restrictions, and agent shift schedules. You can even prevent calls entirely to certain states, in the event that your company isn’t licensed to call those particular states. Additionally, a customer can be added to the Do Not Call list easily and efficiently by the agent.