| Call Center Solutions |
 IP TelephonyAlmost all manufactures offer an IP-PBX solutions for the enterprise that have similar features and functionality. Digital Compass is different in that we have deliberately partnered with manufacturers that designed their solutions to be software-centric rather than dependent on proprietary hardware. With "open standards" architecture, your investment today isn't challenged tomorrow by changing business needs: expansion of people, expansion in locations, migration to VoIP, integration with other applications, or adding a contact center solution. Because the fundamentals are software-driven, upgrades to new features and functionality are simpler and more affordable than systems that require additional servers and other hardware. Our Enterprise Solutions Include:
Solutions for the Contact Center Whether your contact center demands multimedia interactions (Web chat, e-mail, and voice), with seamless multi-site capabilities or requires a more simple customer-facing solution, our offerings present the most flexible, affordable, and software-driven in the marketplace. There is an array of choices but one central question when evaluating a contact center solution is: Will it empower your customers with options in how they interact with you? Contact centers face special challenges: new services, regulations, agent consolidation, business continuity. In our extensive experience, the best contact center solutions offer flexibility to customers while providing world-class service.
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